Refund and Returns Policy

At For U Dress, Prom, Bridal & Evening Gown, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition.
  • Include all original tags, packaging, and accessories.
  • Be accompanied by proof of purchase or your order confirmation.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale or Clearance.
  • Gift cards.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items returned without original tags or packaging.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@suzanneforudresses.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Our support team will provide return instructions and the return shipping address.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will gladly arrange a replacement or exchange at no additional cost.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us immediately with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will work quickly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our mistake, such as receiving a defective or incorrect item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

For U Dress, Prom, Bridal & Evening Gown
Georgia Square Mall
3700 Atlanta Hwy #15
Athens, GA 30606
United States

Phone: +1 (706) 548-7538
Email: support@suzanneforudresses.com